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Orchestrating Successful Closure Conversations

For various reasons, Case Managers may struggle to close individuals on their caseload, despite being the optimal time. In this Case Manager-led training discussion, participants will learn about positive ways to work toward successful case closures. Discussion topics covered include timely and effective re-engagement processes, common closure strategies and pitfalls, and the use of resources to aid in the closure process. The SAM western region workgroup will provide participants with suggestions, showcase tactics through role-playing scenarios, and review everyday closure situations to help build a case manager's skillset.